Emplois English, Call Center, Anglophone, Back Office (Rabat)

Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others? Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team! - As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include: - Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner. - Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department. - Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system. - Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty.
Profil Recherché
We are seeking dedicated, independent, and customer-oriented individuals:
Language Proficiency: You have an excellent command of English, both written and spoken.
Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule.
Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude.
Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome!
Avantages sociaux et autres
We value our night shift employees and offer a highly competitive and secure working environment:
Job Security: A permanent contract (CDI) from your first day of training.
Attractive Compensation: A competitive base salary + Language bonus + Monthly Performance Bonuses.
Safe Transportation: door-to-door transportation provided for your night commutes.
Health & Social Coverage: CNSS + health insurance.
Career Growth: Fully paid initial training, continuous coaching, and genuine opportunities for internal promotion (QA, Team Leader, Trainer).
Work Environment: A modern, comfortable workspace with break rooms and a great team spirit!
Amplitude horaire
details during the interview